Last updated: 9 February 2026
"Strong safety practices, positive culture, regular training and engaging activities, but no permanent manager and adequate staffing hold it back."
2021: We were assured staff were following safe infection prevention and control procedures to keep people safe. Per 2019: The management of medicines was robust... monthly analysis of accidents and incidents... open attitude towards learning lessons.
Per 2019 comprehensive inspection: Staff told us they enjoyed working at The Herons... 'I love working here... great team.'... 'We have a meeting every day... concerns... acted on.'
Per 2019 comprehensive inspection: People told us there were sufficient staff; 'I would say mostly there's enough around to help'... A relative said, 'Everyone could do with another pair of hands'
Per 2019 comprehensive inspection: New staff were supported through a period of induction, training and shadowing... The training matrix evidenced staff received regular training... regular management supervision.
Per 2019 comprehensive inspection: The registered manager had left the service in August 2019. The deputy manager was being supported by an operational manager who was also new in post.
Per 2019 comprehensive inspection: There were a range of activities... activities noticeboard detailed various events including coffee mornings, quizzes and craft activities... children from the local school visited weekly... one to ones.
No permanent manager in post, so leadership oversight might not be fully stable.
Per 2019 comprehensive inspection: The registered manager had left the service in August 2019. The deputy manager was being supported by an operational manager, who was also new in post.
Staffing is adequate but nothing special, residents sometimes wait or say they could use more help.
Per 2019 comprehensive inspection: 'I would say mostly there's enough around to help'... 'Everyone could do with another pair of hands, but... no major staffing issues'
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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