Working at The Herons
The Herons Residential Home, Nottingham, NG9 6GY
Operated by Methodist Homes
39 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.2/10
Key Finding
"Strong safety practices, positive culture, regular training and engaging activities, but no permanent manager and adequate staffing hold it back."
Safety & Risk
7/10
✓
2021: We were assured staff were following safe infection prevention and control procedures to keep people safe. Per 2019: The management of medicines was robust... monthly analysis of accidents and incidents... open attitude towards learning lessons.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: Staff told us they enjoyed working at The Herons... 'I love working here... great team.'... 'We have a meeting every day... concerns... acted on.'
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: People told us there were sufficient staff; 'I would say mostly there's enough around to help'... A relative said, 'Everyone could do with another pair of hands'
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: New staff were supported through a period of induction, training and shadowing... The training matrix evidenced staff received regular training... regular management supervision.
Management
2/10
✕
Per 2019 comprehensive inspection: The registered manager had left the service in August 2019. The deputy manager was being supported by an operational manager who was also new in post.
Programmes
6/10
✓
Per 2019 comprehensive inspection: There were a range of activities... activities noticeboard detailed various events including coffee mornings, quizzes and craft activities... children from the local school visited weekly... one to ones.
Points to consider
No permanent manager in post, so leadership oversight might not be fully stable.
Per 2019 comprehensive inspection: The registered manager had left the service in August 2019. The deputy manager was being supported by an operational manager, who was also new in post.
Staffing is adequate but nothing special, residents sometimes wait or say they could use more help.
Per 2019 comprehensive inspection: 'I would say mostly there's enough around to help'... 'Everyone could do with another pair of hands, but... no major staffing issues'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews