Working at The Hermitage
6 - 12 St Marys Street, Whittlesey, PE7 1BG
Operated by The Hermitage Whittlesey LLP
24 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Good staff retention and team morale, although weak governance, incomplete medicines risk assessments, and unstructured activities need attention."
Safety & Risk
3/10
✕
Whilst people received their medicines as prescribed, practice could be made safer. Some people self-administered their medicines and we found 2 people did not have risk assessments in place for this.
Staff Culture
6/10
✓
Staff told us the staffing levels were good, as was morale among the team. Staff we spoke with told us the management team were approachable and had an open door policy.
Staffing Levels
7/10
✓
They have never had to use agency staff. They were happy they were fully staffed and there was not a high turnover of staff at the service.
Training & Dev
5/10
!
Staff told us they received training relevant to their role and confirmed their practice was observed by 1 of the management team every 6 months.
Management
4/10
!
Governance processes were not robust and did not identify the issues we found at this assessment.
Programmes
3/10
✕
Our observations showed people were engaged in interests of their choosing, this included a group activity in 1 of the lounges, and we saw other people knitting.
Points to consider
Managers do not hold regular team meetings, so staff miss out on sharing ideas and learning together.
Staff told us team meetings did not take place, however, issues are dealt with as they arise.
Safety checks for medicines are incomplete, like no risk assessments for some people taking their own pills.
Some people self-administered their medicines and we found 2 people did not have risk assessments in place for this.
No structured activities programme or coordinator, so mostly routine care with just basic group stuff or knitting.
we saw people engaged in interests of their choosing, this included a group activity in 1 of the lounges, and we saw other people knitting.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews