Working at The Hermitage Care Home

People received their medicines as prescribed but records for skin patches were not always completed to standard and when-required medicine guidance needed more detail.

One staff member said, 'Staff are professional, but we are also like one big family looking after each other.'

The provider used a staff dependency tool to calculate the required number of staff needed... people were having their needs met promptly but 'They are very busy a lot of the time.'

Staff told us, 'We get the right training, we get training all the time. I have just finished my autism training.'

People and staff described the new management team as approachable and were confident issues would be resolved.