Working at The Hermitage

Staff supported people to keep them safe and protect them from abuse... Risks to people's health, safety and wellbeing were well managed... Medicines were managed in a safe way. Regular medicine checks and audits were carried out.

The atmosphere in the home was warm, positive and calm. Staff members took pride in their roles... Staff were passionate about their roles and spoke highly about people. Staff comments included, 'I really like it, the service users are all great and I get on well with the team'

Staff were trained, skilled and experienced. Staff received regular training... New staff completed a comprehensive induction... specific to people's needs such as autism... Staff were supported... with regular supervisions and an annual appraisal.

The registered manager and staff understood their roles... Staff were kept updated... Some staff felt communication and relationships with management could be improved. The provider was aware... and were taking action.

Staff supported people to enjoy their hobbies and interests and to access the local community. One relative told us, 'They go out quite a lot in the minibus and for walks'... People regularly visited the local community for social and hobby type activities.