Working at The Hennessy Partnership's Living Well Street, Poppy Walk & Tom Wroe

Per 2019 comprehensive inspection: Staff did not always use safe moving and handling techniques... The service did not always manage maintenance checks well. Test certificates for the safe use of slings, hoists and passenger lifts had recently expired.

Per 2019 comprehensive inspection: The service was actively recruiting for a number of care staff positions. There was a regular use of agency staff... staff did comment they were short staffed and this sometimes impacted on morale.

Per 2019 comprehensive inspection: We found some staff training dates had expired. The registered managers told us they were creating a central staff matrix... However, we found the document was incomplete.

Per 2019 comprehensive inspection: Not enough improvement had been made at this inspection and the provider was still in breach of regulation 17 (Good governance).