Working at The Heights

The registered manager completed a monthly falls analysis to identify causes and reduce falls for people... The registered manager's falls analysis showed these actions resulted in a 38% reduction in falls over a period of 12 months.

It was clear they believed in the abilities and potential of their staff as without exception, staff members told us they felt incredibly well supported. All departments of the staff team were valued and were included in daily handover meetings.

The registered manager deployed sufficient numbers of staff to keep people safe. Records showed dependency tools were used to assess numbers of staff needed. The service was responsive to people's needs and adjusted staff numbers as necessary.

Staff completed a comprehensive induction, the Care Certificate and training specific to the needs of people living in the home. The registered manager facilitated training opportunities for staff and continually reviewed their development through a supervision system.

Without exception, staff told us they were given support by the registered manager. Staff told us the registered manager welcomed and encouraged suggestions for improvements to the service and acted upon these to deliver excellent care.

The registered manager... developed an in-house television 'live cast' so those unable to leave their rooms could still feel included in activities. The activities coordinator... produced a weekly newspaper called 'Sparkle'.