Working at The Heathers

Staffing shortages mean carers often cover cooking, cleaning and laundry too, making workloads heavy.

A staff member said, “There can be staffing shortages, especially when the home is full, which can increase the workload. Staff are often required to cover multiple duties, including cooking, cleaning, laundry and care responsibilities.”

Only basic training in place with gaps in specialist areas like nutrition, diabetes and swallowing difficulties.

While staff had basic hygiene training, they lacked specific training in preparing nutritious diets, diabetes awareness and dysphagia.

No regular one-to-one supervisions yet, so staff miss proper feedback and support.

Staff had not always received formal supervision. Some staff said they had not had formal supervisions with the new registered manager.