Working at The Heathers Residential Care Home
35 Farnaby Road, Bromley, BR1 4BL
Operated by The Heathers Residential Care Home Limited
14 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Staff feel supported by management and like a close family team, but medicines issues and basic training hold it back."
Safety & Risk
6/10
✓
Medicines were mostly managed safely... recommendations about best practice with regards to the monitoring of 'when required medicine' protocols and the monitoring of the application of patches.
Staff Culture
7/10
✓
A member of staff commented, 'We are a small team here and work very well together, we're just like family.'
Staffing Levels
6/10
✓
There were enough staff to support people safely. Staff told us they felt there were enough staff to meet people's needs safely.
Training & Dev
6/10
✓
Staff completed training that was relevant to people's needs. Training included safeguarding adults, medicines management, equality and diversity, dementia awareness, fluids and nutrition and falls prevention amongst others.
Management
7/10
✓
Staff told us they felt there were enough staff to meet people's needs safely. They said management support was good and always available if needed.
Programmes
6/10
✓
People spoke positively about the activities coordinator... varied. I like dominoes and the singers who visit... puzzles and arts and crafts. Observed staff leading Halloween art activities.
Points to consider
Only standard training like dementia awareness and medicines safety, no specialist courses or funded qualifications.
Staff completed training that was relevant to people's needs. Training included safeguarding adults, medicines management, equality and diversity, dementia awareness, fluids and nutrition and falls prevention amongst others.
Activities are regular and varied with a coordinator but mostly basic like arts, crafts, puzzles, and singers, no specialist programmes.
People... spoke positively about the activities coordinator and the activities... dominoes and the singers who visit... puzzles and arts and crafts.
Some issues with medication like patch application and when-needed doses, even though fixed on the spot.
Some people had medicines administered using patches. The application... was not always clear that the site... was changed... Prompt actions were taken during the inspection to address these issues.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews