Working at The Heathers Nursing Home
Gorsemoor Road, Cannock, WS12 3HR
Operated by Central England Healthcare (Cannock) Limited
47 bedsNursing homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.0/10
Key Finding
"Staff feel supported by management and share a positive culture, but limited activities and some agency staff use hold it back."
Safety & Risk
6/10
✓
People's medicines were managed effectively. They were received, stored, administered and disposed of safely... We found one discrepancy with one person's medicine, we found no impact and when raised, the home manager took action to investigate.
Staff Culture
7/10
✓
Staff across all areas shared a positive culture which ensured people achieved good outcomes. Staff were passionate about their roles and delivering good care. One staff member told us, 'People have a good quality of life, and we work to make their day better.'
Staffing Levels
5/10
!
People were supported by enough staff who were safely recruited to work in the home. The home manager had worked hard to reduce the number of agency staff they used and to recruit permanent staff, whilst some agency staff were still required.
Training & Dev
6/10
✓
People were supported by staff who received relevant training. A training record was kept to alert staff of any required updates. Staff completed refresher mandatory update courses to ensure they were delivering best practice.
Management
7/10
✓
Staff we spoke with confirmed how supported they were from team members and management. One staff member told us, 'We have a lot of support, seniors are really supportive and the management.'
Programmes
4/10
!
The home manager confirmed there had been a reduction in opportunities for people to have social stimulation, they had however recently employed a new activity lead to support people with activities that were of an interest to them.
Points to consider
No full activities programme running yet due to cutbacks, mostly one-to-one chats with residents, so the job is routine personal care.
The home manager confirmed there had been a reduction in opportunities for people to have social stimulation, they had however recently employed a new activity lead to support people with activities that were of an interest to them.
Staffing levels are adequate but some shifts still covered by agency workers.
The home manager had worked hard to reduce the number of agency staff they used and to recruit permanent staff, whilst some agency staff were still required, the home manager ensured people were supported by consistent staff.
Only standard refresher training with no specialist courses or qualifications funded.
Staff completed refresher mandatory update courses to ensure they were delivering best practice. Staff we spoke with confirmed they had the right training to support and meet people's needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews