Working at The Heathers Nursing Home
Quarry Road, Bristol, BS37 6AX
Operated by Acacia Care Limited
30 bedsNursing homesResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Engaging activities, strong safety and stable staffing, although lacking a permanent manager right now."
Safety & Risk
9/10
✓
2021: no evidence of risk from concerns; assured on IPC policy, PPE, testing, audits, spot checks; fire safety with annual audits, monthly evacuation plans, staff training/drills; learning actioned from incidents.
Staff Culture
6/10
✓
Per 2018 comprehensive inspection: staff 'We are like a family and I feel very much part of it, I love it here', 'proud and... made a difference'; 2021: provider proud of staff, they continued to work well as a team and support each other.
Staffing Levels
7/10
✓
Per 2018 comprehensive inspection: small, steadfast group of staff; people, relatives and staff confirmed there were sufficient numbers on duty; calm atmosphere, staff responded promptly not rushed.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: induction programme with Care Certificate, tailored updates, funded level 2/3 diplomas, specialist topics like dementia and regular supervisions; 2021: training update programme underway post-COVID.
Management
2/10
✕
The service was in the process of recruiting a manager who would register with the Care Quality Commission. In the interim the service was managed collectively between the provider, general manager and a clinical lead.
Programmes
8/10
✓
Per 2018 comprehensive inspection: activity coordinator, community trips, church Memory Cafe and group visits, weekly PAT dog therapy, wheelchair-height gardening planters, personalised like telegrams and guitarist for dancing.
Points to consider
No permanent manager right now, it's run by the owner, general manager and clinical lead together.
The service was in the process of recruiting a manager who would register with the Care Quality Commission. In the interim the service was managed collectively between the provider, general manager and a clinical lead.
Training updates still catching up after COVID delays.
The training update programme was underway as Covid- 19 restrictions had started to decrease.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
★
Outstanding
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews