Working at The Heathers Nursing Home

Staffing is adequate overall but residents say carers get stretched at mealtimes and response times can be slow due to sickness and other issues.

Two people told us that at mealtimes care staff were 'stretched' and that sometimes they had to wait for assistance. The registered manager told us of an on-going recent situation which had impacted on staff response times, in addition to staff sickness.

Recruitment processes have gaps like missing interview records and risk assessments for some staff.

Recruitment systems were in place, but some improvements were required... Files did not include a photograph of the staff member, and in one case their proof of address was over two years old. Where one DBS check had highlighted an issue, there was no risk assessment.

Safety records for risks and medicines have inconsistencies and gaps, like fridge temperatures too low and unclear instructions for some meds.

In some cases we found inconsistent information in care records relating to risk... medicine refrigerator temperature records showed that temperatures fell below the accepted range... For some medicines prescribed on a when-required basis there was a lack of detailed person-centred information.