Last updated: 10 February 2026
"Staff feel well supported by managers and leaders with good training, but medicines errors and missing emergency evacuation plans need fixing."
For 2 people it was found that 2 medicines from the last cycle had not been transferred over to the new MARs chart. Personal emergency evacuation plans were not in place in a grab bag in the event of an emergency.
The culture we observed within the service was open and friendly. Senior team members were visible throughout the service. Staff said they were well supported by the registered manager and senior team.
There were enough staff to meet people's needs and requirements. People and staff told us they felt there were enough staff to ensure safety and to meet people's needs.
Training matrix showed a good compliance with training. The provider had sourced specific training on alcohol awareness. Staff told us, 'The alcohol awareness training is the best training I have ever done, and the best training I have had since being at The Heathers. It was really useful.'
Staff told us they felt well supported by the registered manager and team leaders, and '[registered manager and team leaders] were all approachable and available for support any time of the day.'
Medication charts had errors where some doses were not carried over for a couple of residents, and emergency evacuation plans were not ready at first.
For 2 people it was found that 2 medicines from the last cycle had not been transferred over to the new MARs chart. This was discussed on the day of inspection and action was taken to immediately remedy this and mitigate future occurrences. Personal emergency evacuation plans were not in place in a grab bag in the event of an emergency.
Staffing is adequate but nothing special, as there is no info on low agency use or stable long-term teams.
There were enough staff to meet people's needs and requirements. We saw consistent staffing levels across the week and weekend days, and a high presence of staff in communal areas.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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