Working at The Heathers
76 Rockingham Road, Kettering, NN16 9AA
Operated by Consensus Support Services Limited
12 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Staff feel well supported by hands-on managers and enjoy a positive culture, but basic activities and adequate staffing hold it back."
Safety & Risk
7/10
✓
People were safeguarded from abuse, risks appropriately managed, incidents recorded and lessons learned; some medicines records needed extra detail.
Staff Culture
8/10
✓
There was a positive and open culture. Staff felt engaged, 'We have team meetings and all the team are happy to express themselves. The team morale is good.'
Staffing Levels
6/10
✓
The provider ensured there were sufficient numbers of suitable staff. Safe recruitment procedures were in place.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Staff had received the training they required including specialist training, regular supervision and appraisal, induction and Care Certificate.
Management
8/10
✓
Staff felt well supported. One staff member said, 'The registered manager and the area manager are excellent. Both very hands on.' Another said, 'I can't fault the support from the managers... the support I got was great.'
Programmes
4/10
!
Per 2018 comprehensive inspection: People received opportunities to pursue their interests and hobbies, and social activities were offered, e.g. going out, place of worship.
Points to consider
Only basic outings and hobbies mentioned, no activities coordinator or structured programme so the role is mostly routine personal care.
Per 2018 comprehensive inspection: 'People received opportunities to pursue their interests and hobbies, and social activities were offered.'
Staffing is adequate but nothing special, no info on team stability or low agency use for easy workloads.
The provider ensured there were sufficient numbers of suitable staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews