Working at The Hazelwell

Just occasional outings in the home car, no activities team or regular events to mix up the day.

One staff member told us, “One of the residents wants to go down the beach and we will use the car to take people to where they want to go. It is not just about going for appointments; it is about residents being able to have access to everyday things that we all take for granted.”

Staffing is adequate with enough people on shift, but nothing special like low agency use or great retention.

Staff told us, “Moral is good. Everyone gets on and there are enough staff”

Only standard training and appraisals, no specialist courses or funded qualifications.

Managers made sure staff received training and regular appraisals to maintain high-quality care.