Working at The Hay Wain
Brybank Road, Haverhill, CB9 7WD
Operated by Minster Care Management Limited
10 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.9/10
Key Finding
"Staff praised the managers, felt well supported with enough staff and safer medicines, but only basic training and a shared activities programme hold it back."
Safety & Risk
7/10
✓
Medicine management was now safer... Records were now complete and staff demonstrated a good awareness of safeguarding procedures.
Staff Culture
6/10
✓
People and staff spoke warmly of the registered manager. Staff were well supported in their role.
Staffing Levels
6/10
✓
People and staff spoken with said there were sufficient staff on duty. Our observations on the day found sufficient staff available to meet people's needs promptly.
Training & Dev
5/10
!
Per 2018 comprehensive inspection: Staff completed training which the provider deemed mandatory, such as first aid, moving and handling and infection control.
Management
6/10
✓
Staff were full of praise for the management of the service. One staff member said, 'I like my job. I know I can speak to managers at any time.'
Programmes
5/10
!
Per 2018 comprehensive inspection: An activity programme was displayed... people positive about good games, outings, sing along, church, trip to garden centre.
Points to consider
Only standard mandatory training like first aid and moving people, no specialist courses or funded qualifications.
Per 2018 comprehensive inspection: Staff completed training which the provider deemed mandatory, such as first aid, moving and handling and infection control.
Basic activities programme of games, sing-alongs and outings shared with sister home, no dedicated coordinator or creative innovations.
Per 2018 comprehensive inspection: The service shared an activity organiser with the sister home... good games, outings, sing along, trip to garden centre.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews