Last updated: 9 February 2026
"Staff feel supported by a visible inclusive manager and attend regular meetings, but unclear staff retention and incomplete basic training are concerns."
People were protected from the risk of abuse. Staff told us they felt confident to identify and raise any concerns they had about people's safety. They believed prompt action would be taken.
Staff told us they attended regular staff meetings and felt well supported by the manager.
Staff told us there were enough staff on each shift and one member of staff commented, 'Staffing is good and reliable at the moment.'
The training matrix clearly showed all training undertaken. Essential staff training was mostly up to date including moving and handling, fire safety and safeguarding.
Staff and relatives felt the registered manager was visible and always available to provide them with support. Staff described the manager as inclusive and felt they had brought about positive change at the service.
Not covered in this focused inspection of safe and well-led key questions.
Staffing covers shifts reliably right now, but no details on staff staying long-term or low use of agency workers.
Staff told us there were enough staff on each shift and one member of staff commented, 'Staffing is good and reliable at the moment.'
Only standard mandatory training with some essential courses not fully up to date, no specialist courses or career development.
Essential staff training was mostly up to date including moving and handling, fire safety and safeguarding.
AI Generated
Last inspected: April 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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