Working at The Hawthorns

The provider had effective safeguarding systems. Medicines were managed safely with competency-assessed training. Accidents and incidents were monitored for trends and learning.

Staff were highly satisfied in their roles and motivated. A member of staff said, 'I enjoy my job, staff morale is very good, there is really good energy. Communication is really good.'

There were sufficient staff on duty to meet people's needs and to enable people to take part in social activities and to attend medical appointments. Safe recruitment procedures were followed and aimed to match potential new staff with particular people.

Staff were required to complete an annual programme of training based on people's needs. Staff received regular supervisions and Aspire calls to discuss progression and career development.

The service was exceptionally well-led by a team who were committed to providing an exceptionally high standard of person-centred care. This was confirmed by relatives, healthcare and social care professionals and staff.

Staff used innovative bespoke technology to monitor care outcomes and support responsive care, e.g. identifying anxiety cause leading to timely healthcare. Excellent community links with activities like horse riding, shopping, baking, picnics and social events.