Working at The Hawthorns Care Home
270 Unthank Road, Norwich, NR2 2AJ
Operated by MMCG (CCH) (2) Limited
23 bedsNursing homes
Workplace Score
7.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.8/10
Key Finding
"Staff feel supported by approachable management and enjoy a positive culture, although bank staff cover shortfalls and nurse recruitment continues."
Safety & Risk
8/10
✓
2020 IPC inspection: Assured provider was preventing infections, using PPE effectively, managing outbreak; per 2019: Good safeguarding, risk management, medicines systems with minor gaps addressed.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Staff told us they 'Love working here' and it was a 'Joy to work with the residents'; morale observed to be good, positive team feedback.
Staffing Levels
8/10
✓
Per 2019 comprehensive inspection: There were sufficient staff on shift to meet people's needs; service used own bank staff for shortfalls, no agency, ongoing recruitment programme.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff gave positive feedback about the training available; weekly 15-minute tutoring sessions, regular supervision and appraisals, encouraged to gain qualifications.
Management
8/10
✓
Per 2019 comprehensive inspection: Staff told us they enjoyed working at The Hawthornes, and spoke highly of the support and encouragement provided by the registered manager; registered manager approachable and responsive to staff needs.
Programmes
7/10
✓
Per 2019 comprehensive inspection: Extensive activity programme with dedicated coordinator including 'Peter Pan project' intergenerational learning, trips to theatre, gardening, community events.
Points to consider
They use their own bank staff to cover shortfalls and are still recruiting more nurses.
The service had their own bank staff who covered staffing shortfalls as needed. The service had an ongoing recruitment programme, which included advertising for more nurses and a second activity co-ordinator.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews