Working at The Hawthorns Care Centre
76 St. Annes Road, Southampton, SO19 9FF
Operated by Bondcare (London) Limited
74 bedsNursing homes
Workplace Score
3.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.9/10
Key Finding
"Caring and compassionate staff create a positive culture, but high staff turnover, training gaps and unsafe medicines management need improvement."
Safety & Risk
3/10
✕
We found that medicines were not always managed safely throughout the service... Failure to manage medicines safely is a breach of regulation 12(1).
Staff Culture
5/10
!
People and their relatives said that staff were caring and kind. We observed staff were patient and compassionate towards people.
Staffing Levels
4/10
!
Feedback... 'they do have a high turnover of staff and have a lot of agency people working here' and 'worse at weekends'; registered manager confirmed constantly recruiting.
Training & Dev
3/10
✕
Staff did not always receive training or training updates relevant to their role. This included training in; end of life care, oral health and person-centred care.
Management
4/10
!
The leadership and governance of the home required improvement to ensure audits were effective in promoting improvement and identifying risks.
Programmes
3/10
✕
Activities in the home were limited, particularly for people who were less able to participate in group activities.
Points to consider
High staff turnover and lots of agency workers mean shifts are covered but the home feels disorganised at weekends.
they do have a high turnover of staff and have a lot of agency people working here... the home is less organised at the weekends and are constantly recruiting.
Gaps in training for end of life care, oral health, person-centred care, and conditions like epilepsy or Parkinson's.
Training records showed gaps... This included training in; end of life care, oral health and person-centred care... Staff did not have training in specific conditions... epilepsy, catheter care and Parkinson's disease.
Medicines not always handled safely with record gaps and storage issues, plus risks like repositioning not followed.
Medicines were not always managed safely... gaps in the records... Risks relating to people's health needs were not always carried out by staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews