Working at The Hawthorns Aldridge
Erdington Road, Walsall, WS9 8UH
Operated by Avery Homes Nuneaton Limited
76 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Staff and residents feel well supported by approachable managers and safe practices, but staffing pressures leave staff stretched without breaks and training is only standard."
Safety & Risk
7/10
✓
People felt safe and staff had good knowledge of safe guarding processes. Care plans and risk assessments were up to date... Incidents and accidents were analysed each month.
Staff Culture
7/10
✓
People and Staff felt well supported and expressed confidence in the manager. One person told us, 'Staff and management are approachable.'
Staffing Levels
5/10
!
There was enough staff to support people safely. People and staff had mixed views about there being enough staff on shift to meet people's needs.
Training & Dev
6/10
✓
Staff had completed an induction process and the care certificate where needed. They told us they received supervision which enabled them to receive feedback and the opportunity for personal development.
Management
7/10
✓
People and Staff felt well supported and expressed confidence in the manager. One person told us, 'I think the manager is positive, upfront, will tell you what is feasible, she makes time to speak to you.'
Programmes
6/10
✓
People were able to attend a variety of activities and clubs within the home. The arts and crafts room was frequently used... garden club... bowling with the visiting local community bowling club.
Points to consider
Staffing levels are adequate but staff sometimes feel stretched with no breaks and tasks left for tomorrow.
A staff member told us, 'Sometimes it's ok on paper, but things can take a bit longer, you've seen how busy I have been this morning and I haven't had a break yet.' Another staff member told us, 'They [The managers] do put on enough staff, but there is always a drama and one or two tasks might have to be left for tomorrow.'
Only standard training like induction, care certificate and supervision, no specialist courses or funded qualifications.
Staff had completed an induction process and the care certificate where needed... they received supervision which enabled them to receive feedback and the opportunity for personal development.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews