Working at The Hawthorns

Accidents and incidents were reported appropriately. These were monitored and the provider was able to describe how they considered lessons learnt and implemented changes where necessary. People were protected from the risk of abuse. Staff had received training on identifying and reporting abuse.

There was a positive staff culture and staff were empowered to achieve the best outcomes for people through adopting a supportive teamwork approach to their work. Staff felt supported by the registered manager.

The provider's training matrix showed a high level of compliance with training for all staff in topics such as manual handling, palliative care and tissue viability. Staff had received training in administering medicines and had their competencies assessed regularly.

The registered manager provided strong leadership and proactively considered how they could enhance the service. Staff were very proud to work for the service and said they felt supported by the whole management team.

Staff provided an abundance of therapeutic and social activities for people that were tailored to their own preferences and aspirational goals. These included a physiotherapy room, baking, flower arranging, hairdressing, candle-making, arts and crafts and walking in the local community. Staff were extremely passionate and continuously looked for new activities or events for people to be part of to minimise social isolation.