Working at The Hawthornes

Training is not up to date, with a third of staff overdue on mental capacity and other mandatory courses missing.

A review of training matrix confirmed training in the MCA was not up to date with 33% of staff showing their training date in this area had expired. Other mandatory training for some staff was also overdue.

Not enough staff on shifts, leaving carers rushed and skipping things like morning drinks rounds.

We observed there were periods during the day when staff appeared to be exceptionally busy and people had to wait before being supported. For example... no people who lived on the ground floor were offered hot drinks between breakfast and lunch time.

Managers do not support staff well or listen when they raise concerns.

Staff told us they did not feel well supported by the management team. Comments included, 'Don't feel that I can be open with them' and 'I feel like they're not going to listen'.