Working at The Haven

The manager is approachable but quality checks and audits need improving, so gaps in care plans and records are not always spotted.

Quality assurance processes at the home required further development. Audits of care plans and risk assessments were completed but had not identified that for one person, there needed to be clear written guidelines on the use of equipment.

Staff supervision happens but not frequently enough, and some audits like for medication have not been fully actioned yet.

Recent audits had identified some areas to improve, for example the frequency of staff supervision and a more robust medicine audit these had not yet been actioned.