Working at The Haven
40 Ambleside Avenue, Peacehaven, BN10 7LP
Operated by Lifeways Community Care Limited
5 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Good training, positive staff culture, and safe practices, but no registered manager yet and high staff turnover are concerns."
Safety & Risk
7/10
✓
The service was safe. Risks to people's safety had been assessed and managed... Medicines were managed safely... Safeguarding concerns had been responded to promptly. The number of incidents had reduced significantly.
Staff Culture
6/10
✓
Staff were very positive about working at the service... 'We are positive and proactive now, the home is friendlier and warmer.' 'We work well together as a team... We look after each other.'
Staffing Levels
5/10
!
There were enough staff on duty to meet people's needs... Vacant hours were covered using regular agency workers. People's relatives commented on the high staff turnover over the past year.
Training & Dev
7/10
✓
Staff had received training appropriate to their roles... including training in epilepsy and positive behavioural support... staff team had all been booked to attend bespoke training in NAPPI... and on Autism.
Management
2/10
✕
At the time of our inspection there was no registered manager in post. A new manager had been in post for 5 months and had submitted an application to register.
Programmes
5/10
!
Pictorial evidence of swimming trips, picnics, shopping, and walks... baking... trampoline... sensory room... arts and crafts area... two people had started to attend swimming regularly.
Points to consider
No permanent manager registered yet, even though a new one started five months ago.
At the time of our inspection there was no registered manager in post. A new manager had been in post for 5 months and had submitted an application to register.
Staffing is adequate but uses regular agency workers and had high turnover last year.
Vacant hours were covered using regular agency workers. People's relatives commented on the high staff turnover over the past year.
Few outings and activities because not enough staff can drive.
A lack of staff who could drive had an impact on the number and quality of activities that were provided.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Requires improvement
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews