Working at The Haven Heights Care Home Ltd
191 Havant Road, Portsmouth, PO6 1EE
Operated by The Haven Heights Care Home Ltd
20 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Staff receive good training and enjoy a positive team culture, but limited activities and poor safety with unmanaged risks and unreported safeguarding hold it back."
Safety & Risk
4/10
!
Further improvement was required to ensure risks... were assessed and managed... Not all safeguarding incidents had been referred to the local authority or notified to CQC.
Staff Culture
6/10
✓
Staff we spoke with told us the culture... was positive... 'I think it has improved 100%... We work as a team I love working here.'
Staffing Levels
5/10
!
There were enough staff to meet people's needs... People told us they had to wait for staff at times... 'they're under pressure sometimes... at mealtimes.'
Training & Dev
7/10
✓
Staff told us... they completed a range of training... diabetes training, incontinence training and oral care training... pilot... for insulin administration.
Management
5/10
!
The registered manager had made improvements... acknowledged by staff... 'Since [registered manager] has come we do a lot more training... she has made a lot of difference.'
Programmes
3/10
✕
People had requested more entertainment and further external entertainment had been provided.
Points to consider
Risks like falls, constipation and eating are not always fully assessed or managed, and some safeguarding concerns were not reported.
We found further improvement was required to ensure risks to people's health and well-being were assessed and managed... Safeguarding concerns had not always been reported to the local authority or to CQC.
No activities coordinator or varied programme, just some external entertainment added after requests, so the job is mostly routine personal care.
People had requested more entertainment and further external entertainment had been provided.
Staffing is adequate but staff get stretched at busy times like mealtimes and people sometimes wait for help.
There's enough staff, but they're under pressure sometimes... Especially at mealtimes... you have to wait... Sometimes they're short of staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews