Working at The Haven Care Home

People living at the service were safe as there were systems and processes in place to safeguard them from abuse. The risks to people's safety were well managed and there were enough staff safely employed to meet people's needs.

Staff told us they enjoyed working at the service and several staff had worked there a long time. They told us their colleagues' attitude towards people was friendly and respectful.

People were supported by enough staff to meet their needs. Staff told us there was generally enough staff to meet people's needs.

Staff had access to appropriate training for their roles and received support and supervision from the management team.

Staff told us they felt well supported by the management team, they were provided with regular supervisions and could talk to both the deputy manager or registered manager about things which concerned them as there was an open-door policy at the service.