Working at The Haven
84 Harwich Road, Colchester, CO4 3BS
Operated by Comfort Care Services (Colchester) Limited
32 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.2/10
Key Finding
"Excellent training for all staff and sufficient numbers on duty with a supportive culture, but no registered manager in post and gaps in risk plans hold it back."
Safety & Risk
4/10
!
We also identified some inconsistencies [in risk assessments]; protocols for 'as required' (PRN) medicines required some further detail.
Staff Culture
6/10
✓
Staff told us they felt supported by the new manager and are able to raise any concerns; relatives said 'The care staff are great, and notably very sincerely caring'.
Staffing Levels
6/10
✓
Our observations showed there were sufficient care staff on duty to meet people's needs in a timely fashion.
Training & Dev
7/10
✓
Per 2020 comprehensive inspection: Training records showed that 100% of staff had completed all training, regardless of role; staff had 'champions' roles and completed diplomas in social care.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 3 months and was in the process of applying to register.
Programmes
6/10
✓
Per 2020 comprehensive inspection: activities co-ordinator ran Sparkle initiative, zoo animal visits, theatre trips, Boxercise, yoga, pre-school visits and games.
Points to consider
No registered manager in post yet, even though new one started 3 months ago and is applying.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 3 months and was in the process of applying to register.
Some risk plans and as-needed medication guides lack full detail, so safety processes have gaps.
we also identified some inconsistencies [in risk assessments]... Protocols for 'as required' (PRN) medicines required some further detail to show the steps staff should take.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews