Last updated: 10 February 2026
"Staff feel supported by approachable managers with stable teams and good retention, but medicines management shortfalls and basic training hold it back."
Although people received their medicines safely and as prescribed, we found several minor shortfalls in relation to the management of medicines. The provider took immediate action to make the necessary improvements.
One senior staff member told us there used to be a culture of blame in the past and described the positive changes since the current registered manager had been appointed. They felt they could raise any concerns, and these would be acted on.
The registered manager told us they no longer required the need for agency staff as they had a full complement of permanent staff. There was a good staff retention and staff told us they enjoyed working at the home.
There were procedures to help make sure staff were suitable and had the skills and knowledge required. These included recruitment checks, regular training, and supervision.
Staff told us they felt well supported by the registered manager and senior staff, stating they were approachable and would address any concern they raised.
We saw a range of community events took place, such as a school coffee morning, Chinese New Year celebration, magic table at the library, a night at the panto and a visiting Elvis impersonator. People spoke highly of the wellbeing coordinator.
Some medication plans were not up to date and there were gaps in one turning chart, so safety records are not always fully reliable.
Medicines care plans were not always up to date and person-centred. ... for one person, there were gaps in recording.
Training is standard mandatory stuff with some supervision, but no funded qualifications or career development paths mentioned.
There were procedures to help make sure staff were suitable and had the skills and knowledge required. These included recruitment checks, regular training, and supervision.
Varied events and outings with a wellbeing coordinator, but no specialist therapy programmes or tech to make the role more creative.
We saw a range of community events took place, such as a school coffee morning, Chinese New Year celebration, magic table at the library, a night at the panto and a visiting Elvis impersonator.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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