Working at The Hamptons Retirement Home Ltd
Beacon Way, Walsall, WS9 9HZ
Operated by The Hamptons Retirement Home Limited
30 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"People feel safe and staff feel supported through training, but unreliable management checks and basic activities hold it back."
Safety & Risk
7/10
✓
People told us they felt safe living at the home. Staff were aware of their responsibilities to report any concerns about people's care and safety. Records we checked showed people had received their medication as it was prescribed.
Staff Culture
6/10
✓
People and relatives spoke positively about the staff and management team of the home... Overall, the feedback from the staff spoken with was positive about the management team.
Staffing Levels
6/10
✓
There were enough staff on duty at the time of the inspection visit... although on occasion there was difficulty in covering some night shifts. At the time of the inspection some staff had left.
Training & Dev
6/10
✓
Staff received appropriate training and told us they felt supported through team meetings and supervision. Per 2022 comprehensive inspection: The registered manager ensured staff had support to develop their skills through a flexible and robust approach to training.
Management
4/10
!
The management processes in place to monitor and audit the service required some improvement. Daily environmental checks around the home had not always identified potential risk to people. For example wet flooring.
Programmes
4/10
!
Per 2022 comprehensive inspection: People told us that there were various activities that staff always tried to include everyone regardless of ability. One person told us, 'Most people just like to do crafts, but sometimes I like to dance.'
Points to consider
Daily checks missed risks like wet floors and unlocked doors, so leadership oversight is not fully reliable.
daily environmental checks had not identified an unlocked door to the boiler room and a wet floor in a communal bathroom.
Staff numbers are enough most times but night shifts can be hard to cover and some staff have recently left.
although on occasion there was difficulty in covering some night shifts. At the time of the inspection some staff had left.
Only basic activities like crafts and dancing mentioned, no special programmes or coordinator to make the job more varied.
Per 2022 comprehensive inspection: 'Most people just like to do crafts, but sometimes I like to dance. The activities person always has time for a dance and laugh with us'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
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