Last updated: 10 February 2026
"Staff feel valued and empowered with innovative activities and programmes, although no permanent manager is registered yet."
Procedures to protect people from harm or abuse were robust. Staff managed people's medicines safely and had in-depth training and regular competency checks.
Staff spoke highly of the management team and felt valued and empowered in their work. One employee stated, 'The new manager is great, calm, very experienced and I'm really enjoying working with her.'
Per 2018 comprehensive inspection: Excellent staffing levels meant engagement, fun activities, and one-to-one support was constantly available; the home had started to reduce its use of agency staff through successful recruitment.
Per 2018 comprehensive inspection: Staff training was of a good standard and was underpinned by supervision and competency-testing; staff completed a personal development training plan with funded courses like IOSH.
The new manager had retained and advanced the positive, caring working culture at The Hamptons during the pandemic. Staff spoke highly of the management team and felt valued and empowered in their work.
Per 2018 comprehensive inspection: Named specialist equipment like 'Tovertafel' implemented; three activity staff on duty; wide-ranging programme including sensory areas, games, yoga, entertainers, rabbits, hair salon.
No permanent manager registered yet, though the new one is praised by staff.
The service did not have a manager registered with the Care Quality Commission. ... the new manager was in the process of registering with CQC.
AI Generated
Last inspected: October 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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