Working at The Hamlets
99 Mill Street, Liverpool, L8 5XW
Operated by Age Concern Liverpool & Sefton
30 bedsNursing homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.9/10
Key Finding
"Staff receive thorough training and supervisions with improving management and enough staff, but activities lack structure and some safety gaps remain."
Safety & Risk
5/10
!
People were no longer exposed to risk of harm because their risk assessments and records were reflective of their current needs and contained sufficient detail to help guide staff with how to support them safely. Medications were given in line with best practice guidance.
Staff Culture
6/10
✓
Staff liked the registered manager felt they had made good progress in the home. People told us they liked the staff and they felt safe at the home.
Staffing Levels
6/10
✓
There were enough staff on the units to support people safely. People we spoke with and staff told us there was enough of them and this had improved since the last inspection.
Training & Dev
7/10
✓
Staff had completed all training the provider had deemed mandatory for their roles as well as additional training to support people with other medical conditions. Staff had undergone supervisions and all staff had received an annual appraisal.
Management
6/10
✓
People and staff were complimentary about the registered manager and knew them by name. Staff said they felt the home had improved in last few months.
Programmes
4/10
!
People were supported to undertake activities which were meaningful for them, and we observed kind and caring interactions between staff and people who lived at the home.
Points to consider
No activities coordinator or structured programme, so the role is mostly routine personal care.
People were supported to undertake activities which were meaningful for them, and we observed kind and caring interactions between staff and people who lived at the home.
Some safety gaps remain, like one missing food chart that had to be fixed on the spot.
We did see one person who required their food intake monitoring due to having diet controlled diabetes, they did not have a food chart. This was rectified straight away.
Staffing is adequate but uses some agency workers to cover shifts.
We looked at 3 staff files in relation to recruitment and 5 agency profiles.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews