Working at The Hamlet
21 Cromwell Road, Eccles, M30 0QT
Operated by Abbotsound Limited
9 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Strong safety practices and supportive management with good training and consistent team, but basic activities and fluctuating staffing hold it back."
Safety & Risk
8/10
✓
2022 targeted inspection: Assured provider was preventing infections, using PPE effectively, infection policy up to date; per 2018: People protected from harm and abuse, medication managed safely with audits.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff praised the registered manager and management team... There was a consistent staff team, staff told us the team work was good.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: Staff we spoke with said they felt there were enough staff to support people safely and to remain safe themselves; 2022 report notes measures to mitigate COVID-19 related staff pressures.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Significant increase in training for all staff, training in over 16 different areas including positive behaviour management, autism awareness, learning disability and total communication; regular supervision.
Management
7/10
✓
Per 2018 comprehensive inspection: Staff reported being happy with the way the service was managed, they felt the manager could be relied upon to take appropriate action and was supportive and fair.
Programmes
5/10
!
Per 2018 comprehensive inspection: People could engage in a wide range of activities which reflected their preferences. This included activities at the day centre, trips to the local shops and social activities.
Points to consider
Only basic activities like day centre visits, shop trips and social events with no dedicated coordinator or specialist programmes, so the role stays mostly routine personal care.
Per 2018: People who accessed the service for respite could engage in a variety of activities which reflected their preferences. This included activities at the day centre, trips to the local shops and social activities.
Staffing is adequate and safe but fluctuates with respite occupancy and no details on low agency use or stable long-serving team for easy workloads.
Per 2018: The service had a system to determine how many staff needed to be on duty, this fluctuated depending on how many people were using the respite service... staff said they felt there were enough staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews