Working at The Hailey Residential Care Home

Risk plans are missing for some behaviours that could hurt people or others, and guides for things like catheters are incomplete.

Risks to people's health, safety and welfare were not consistently managed. Risk assessments... were not completed in some cases.

Audits and checks by managers miss key problems, and feedback from staff surveys with complaints is not followed up.

Checks and audits were not consistently robust... Staff surveys contained negative comments... These had not been analysed to celebrate areas of good practice or to drive improvements where needed.

Recruitment skips fully checking job history gaps for new staff, so you might work alongside people not properly vetted.

Two of the 3 staff files reviewed did not evidence a full employment history. Gaps in employment had not been explored and recorded.