Working at The Hadlows
128-130 Hadlow Road, Tonbridge, TN9 1PA
Operated by Voyage 1 Limited
9 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Strong leadership, comprehensive training and proactive safety measures, although staffing relies on bank staff for cover."
Safety & Risk
8/10
✓
There continued to be a proactive approach to anticipating and managing risks. Staff knew how to follow strategies for people who had anxieties and sometimes acted in a way that challenged themselves or others, which had led to a reduction in incidents.
Staff Culture
7/10
✓
People and staff all complimented the registered managers management style which provided a positive culture at the service. The registered manager had an open-door policy.
Staffing Levels
6/10
✓
There were enough staff available to support people and to guide them, so they were able to participate in their daily activities. There were bank staff available to cover staff absence, so people had consistent care.
Training & Dev
8/10
✓
There was a comprehensive induction and ongoing training programme which included areas relevant to their roles. All staff took specialist training in acquired brain injury.
Management
8/10
✓
There continued to be strong, visible leadership within the service that inspired staff to provide quality care. The registered manager knew people well and people sought their company for a chat and to give reassurances.
Programmes
7/10
✓
Music and art therapists were employed to provide one to one support where this had been assessed as of benefit. People continued to be encouraged to follow their interests, gain new skills and employment and to try new experiences.
Points to consider
Staffing is adequate but relies on bank staff to cover absences.
There were bank staff available to cover staff absence, so people had consistent care.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews