Last updated: 10 February 2026
"Supportive management and improved staff morale where people returned, but training delays from Covid and some agency staffing hold it back."
Accidents and incidents were recorded and monitored. Regular audits of these records showed the service had taken action to support people where patterns and trends were evident
Staff morale had improved greatly since the last inspection... 'I left when things were bad last year but as soon as I heard things had improved so much I came back. Several of us did this,' 'It is so much better now. I love it here'
There were enough permanent and agency staff on duty and rotas showed staffing levels were adequate
Staff training had been delayed due to the pandemic and further by a recent outbreak of Covid-19 at the service... a small number of staff did need to complete necessary training
Staff commented, 'Management are amazing, very, very supportive. They are open to suggestion and ideas to improve things' and 'I work with the team on the floor, I don't stay in an office'
Per 2019 comprehensive inspection: The activity co-ordinator planned both morning and afternoon activities in groups and on a one to one basis. People were supported to access the local area
Training is standard with some staff behind on updates due to Covid delays and no specialist development mentioned recently
Staff training had been delayed due to the pandemic and further by a recent outbreak of Covid-19 at the service. Once this information was viewable in one document it was clear a small number of staff did need to complete necessary training
Staffing is adequate but still relies on some agency workers after past shortages
People and staff confirmed that staffing had been a challenge during a recent Covid-19 outbreak but the dependency on agency staff had reduced and recruitment was going well
Staff communication relies on unreliable walkie-talkies that often fail or run out of battery
There were still occasions when handsets were either not working or not being used by some staff... the batteries did not last for more than one shift and they were often dropped or found not to be functioning
AI Generated
Last inspected: April 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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