Working at The Grove Residential Home

We were assured the service was following safe infection prevention and control procedures to keep people safe. Audits were undertaken, and actions were taken to ensure improvements were made.

Per 2018 comprehensive inspection: Staff were proud to work for the service and were supported in understanding the values of the service. Comments included 'We are like a second family' and 'I love my job and I love care work'.

Per 2018 comprehensive inspection: People, relatives and staff confirmed there were sufficient numbers of staff on duty. Comments included; 'There always seem to be staff around helping and supporting people', 'I like the fact that we have time to sit and talk to people'.

Per 2018 comprehensive inspection: Staff received training to keep them up to date with best practice, extend their skills and knowledge and in some cases their roles. Staff enjoyed attending training sessions and sharing what they had learnt with colleagues.

Per 2018 comprehensive inspection: The registered manager led by example and was an effective role model. Staff embraced and shared the providers vision and values and supported the registered manager to put these into practice.

Per 2018 comprehensive inspection: use of the Virtual Dementia Tour, Memory Lane area, sensory room, music room, and innovative night-time projects with measurable outcomes like less falls and reduced night wandering.