Last updated: 10 February 2026
"Strong team working and safe medicines management with supportive leadership, but recent staff turnover, basic training and limited activities hold it back."
People's medicines were well managed... There were clear quality monitoring processes in place to ensure medicines were managed safely, with daily, weekly and monthly audits to monitor different aspects of medicines administration.
All the staff we spoke with told us there was a strong sense of team working at the service. One member of staff told us during the recent outbreak of COVID 19, staff really pulled together to ensure people were supported.
Staff told us they felt there were enough staff to allow them to provide safe care. Duty rosters showed staff numbers were consistent and in line with the current needs of the service.
Staff received adequate training for their roles.
Staff we spoke with told us the manager was supportive and had a strong work ethic. One member of staff said, '[Manager] is great, they have an open-door policy, is approachable and maintains confidentially...'
People were able to have visitors and were involved in regular social activities.
No activities coordinator or varied programme, so the role is mostly routine personal care with basic social activities.
People were able to have visitors and were involved in regular social activities.
Only standard training mentioned, no specialist courses or funded qualifications.
Staff received adequate training for their roles.
Staff numbers are now enough but there was a lot of staff turnover recently.
Relatives told us there had been a large turnover of staff in the last few months, but this was now slowing.
AI Generated
Last inspected: November 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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