Working at The Grove
Kensington, Newcastle Upon Tyne, NE6 2DB
Operated by Flexible Support Options Limited
2 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Stable team and passionate positive culture, but basic training without development and no dedicated activities coordinator."
Safety & Risk
7/10
✓
Staff understood when the person required support to reduce the risk of avoidable harm, and risk assessments were in place. The person's medicines were managed in a safe manner.
Staff Culture
8/10
✓
Staff were passionate about providing good care outcomes and took ownership of their practice. The registered manager promoted a positive, person-centred culture.
Staffing Levels
8/10
✓
There were enough staff to safely care for the person and the person told us the team had been the same since they moved to the service.
Training & Dev
6/10
✓
Staff had training on how to recognise and report abuse and they knew how to apply it. Staff were trained in medicines management and were assessed as competent to administer people's medicines.
Management
7/10
✓
The person told us the registered manager was approachable, acted swiftly to address any issues and consistently asked for their views about the operation of the services.
Programmes
6/10
✓
They have supported them to access a varied occupational balance of activities across the week and continue to do this.
Points to consider
Training covers basics like spotting abuse and giving medication, but no specialist courses or funded qualifications to help you develop.
Staff had training on how to recognise and report abuse and they knew how to apply it. Staff were trained in medicines management and were assessed as competent.
Varied weekly activities and outings make the job interesting, but no dedicated coordinator or special programmes to add more creativity.
supported them to access a varied occupational balance of activities across the week and continue to do this.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2024
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
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