Working at The Grove
Woodbine Terrace, Chester Le Street, DH3 1AJ
Operated by Gainford Care Homes Limited
8 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Strong leadership and a motivated, supported team, but recent staff turnover and gaps in practical training need attention."
Safety & Risk
8/10
✓
The provider had effective safeguarding systems in place. Staff had a good understanding of what to do to make sure people were protected from harm or abuse... Incidents were dealt with appropriately and lessons were learnt.
Staff Culture
8/10
✓
Staff told us they felt supported... Staff were energised by their work. Staff demonstrated they were highly motivated and committed.
Staffing Levels
6/10
✓
There were always enough staff on duty to meet people's needs... Recently there had been turnover of staff. The registered manager had actively recruited staff to fill these posts.
Training & Dev
7/10
✓
The provider had enabled staff to access a varied and extensive range of condition specific training... staff felt they would benefit from more practical training around working with people who displayed distress behaviours and sign language.
Management
8/10
✓
The registered manager provided strong leadership and their constant critical review of the service had led to noticeable improvements in the quality of the service.
Programmes
6/10
✓
The staff team consistently considered how to enhance people's lives whilst they stayed at the home and offered a wide range of activities and outings... flexible activity schedules... more evening based activities and looked at events such as discos.
Points to consider
There was some recent staff turnover, so the team isn't fully stable yet.
Recently there had been turnover of staff. The registered manager had actively recruited staff to fill these posts as well as to increase the core staff team.
Staff have good training but want more hands-on sessions for distress behaviours and sign language.
staff felt they would benefit from more practical training around working with people who displayed distress behaviours and sign language. The regional manager immediately put measures in place to support staff access this training.
Activities include outings and evening events, but no specialist programmes or dedicated coordinator mentioned.
offered a wide range of activities and outings for people to go on... flexible activity schedules. They discussed how they offered more evening based activities and looked at events such as discos in the local area.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews