Working at The Grove -6

Managers do not always check if training is working or watch staff in action, and supervisions are not up to date.

the effectiveness of this training was not always checked by the management team. Records showed that not all staff members received observations of their competencies in areas such as medicines administration, or supporting people in a person-centred way. Staff were also not receiving formal supervision in line with the providers policy.

Fire safety fixes from a risk assessment were not done before the inspection.

We reviewed a fire risk assessment which had been completed by an external contractor in October 2019 which identified several areas for improvements to fire safety. These had not been actioned at the time of this inspection.

Staff numbers drop sometimes because they have to help with transport for other homes on the site.

We noticed at several points during the inspection staffing numbers reduced, which sometimes limited opportunities for staff engagement. Staffing numbers were reduced because people, from all three services on the same site, needed transport to and from their day services.