Last updated: 9 February 2026
"Strong safety practices and enough staff for quality engagement, but weak management oversight and the house manager leaving soon hold it back."
Staff members received safeguarding training and had a good understanding of how to report concerns... People were supported safely with their medicines... Staff kept the service visibly clean and there were good infection control measures.
Staff were positive about the support they received from the management team. Staff felt involved at the service and told us that ideas they put forward in team meetings and supervisions were listened to by the house manager.
There were enough staff to meet people's needs safely. Staff members had time to complete their job roles and spend quality time interacting and engaging with people. One person said, 'There are enough staff and I know them all. Not many strangers about here.'
Staff received training in areas such as, supporting people living with autism, moving and handling and food hygiene. The house manager completed regular supervisions and observations of staff practice to ensure that this training had been effective.
the registered manager had little oversight of the service and had not kept up to date with current best practice guidance and legislation. The house manager would be leaving the service soon
People were supported to take part in activities which they were interested in. This included music concerts, football matches and walks and drives in the local community... encouraged to take part in activities at the service such as using sensory items, artwork or having some exercise in the garden.
The registered manager rarely visits and does not keep up with new rules, leaving day to day running to the house manager who is leaving soon.
the registered manager had little oversight of the service and had not kept up to date with current best practice guidance and legislation. The house manager would be leaving the service soon
Only standard training like autism support and moving people, with supervisions but no funded qualifications or career development.
Staff received training in areas such as, supporting people living with autism, moving and handling and food hygiene. The house manager completed regular supervisions and observations of staff practice
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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