Last updated: 9 February 2026
"Staff received good training and felt supported by approachable management, but unreliable medication systems and oversight gaps were concerns."
The systems in place to ensure the management of medication was safe, were not robust.
Staff morale was good and staff felt the management team were supportive and approachable.
Staffing levels were sufficient to meet people's needs.
Staff received appropriate training for their job. Staff training was updated each year and the majority of staff had completed most of the training.
Staff felt supported and said the manager and provider were open and approachable.
People enjoyed a range of social and recreational activities of their choosing. Some people also undertook work placements in the community.
Medication systems were not reliable, so staff could not always tell if medicines were given correctly.
It was not always possible to tell if the amount of medication left in the medication cupboard matched what had been administered.
Staffing was adequate to meet needs but nothing more, with no details on low agency use or great team stability.
Staffing levels were sufficient to meet people's needs.
Management oversight had gaps, as audits missed issues like medication and fire procedures.
The governance arrangements in place to audit aspects of service delivery had not identified that these areas required improvement.
AI Generated
Last inspected: May 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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