Last updated: 10 February 2026
"Staff feel supported by strong leadership and good communication, but basic activities and adequate staffing hold it back."
Per 2019 comprehensive inspection: 'The service was safe.' Infection prevention and control risks were effectively managed and minimised.
Staff praised the communication, organisation and leadership of the service. Feedback included, 'We all know what we are doing, we are told what they want us to do at the start of each shift...'
Per 2019 comprehensive inspection: 'There was adequate staff to meet the needs of people.'
Per 2019 comprehensive inspection: 'Staff received induction and ongoing training. Staff could also attend additional training if they requested.'
People and staff praised the organisation, communication and leadership. Staff felt supported by management... '[Registered manager's name] is a very good manager. If you have got any problems, you can go to them and they will sort it out.'
One person explained, 'I tend to spend the morning in my room listening to my radio or reading. In the afternoon we play bingo or have a quiz...' We spoke with the registered manager about ways to continue developing the support provided with activities.
Activities are basic like bingo and quizzes done by care staff between other duties, no dedicated coordinator or specialist programmes.
Per 2019 comprehensive inspection: 'day to day activities were facilitated by the care staff in between their caring duties. These were not well organised...' One person explained, 'In the afternoon we play bingo or have a quiz...'
Staffing is adequate but nothing special, no info on agency use or staff retention.
Per 2019 comprehensive inspection: 'There was adequate staff to meet the needs of people.'
Only standard training with some extras if requested, no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: 'Staff received induction and ongoing training. Staff could also attend additional training if they requested.' Some staff's first aid training had recently expired.
AI Generated
Last inspected: August 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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