Last updated: 9 February 2026
"Approachable managers and good training, but inconsistent staffing causes high turnover, absences and low morale."
The provider had effective arrangements in place to protect people from the risk of harm or abuse; Staff were trained and knew how to recognise and report any suspected or witnessed abuse.
All of the staff we spoke with expressed significant frustration in relation to their workload pressure, arising from ongoing inconsistencies in the provider's staff deployment arrangements for people's care.
Staff were not consistently deployed to provide people's care... there was a related impact on staff morale, absence and turnover.
Per 2019 comprehensive inspection: Staff confirmed they were trained and supported to provide people's care, this included to access any national vocational qualifications relevant to their role.
People, relatives, staff and external professionals felt they had good relationships with management who they said, were visible, approachable and accessible to them.
During the inspection we saw people were supported to engage as they chose, in planned recreational activity sessions held during the morning and afternoon.
Staffing is inconsistent with high absences and turnover, leaving the team stretched and affecting morale.
staff felt they were not always fully supported... high staff absence and turnover levels
Only basic planned activity sessions with improvements in progress, so the role lacks variety beyond routine care.
improvements were in progress for... social activities arrangements and related information access
Staff morale is low due to workload pressures from staffing shortages.
All of the staff we spoke with expressed significant frustration in relation to their workload pressure... its demoralising
AI Generated
Last inspected: January 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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