Last updated: 9 February 2026
"A respected manager supports well-trained staff in a positive culture, but some staff turnover, agency use and a basic activities programme hold it back."
People's safety was upheld by staff who had been trained in safeguarding... Staff clearly understood how to protect people. There had been two safeguarding issues in the previous 12 months... appropriately dealt with.
Staff confirmed they had regular supervision and said they felt very well supported by their manager. Staff told us they felt included in decisions and they were confident that their ideas and suggestions were considered.
There were enough staff on duty at all times to meet people's diverse, individual needs safely and effectively. Whilst there had been some turnover of staff the service had a consistent staff team. The service sometimes used agency staff.
Staff were well-trained... additional training in specialist areas, such as epilepsy and autism. Staff received formal supervision every two months as a minimum.
The registered manager was well regarded and respected. The registered manager is really approachable and provides excellent guidance and advice.
People were provided with a range of activities, according to their needs, abilities, health and preferences. The service continued to provide people with an activities programme which responded to their abilities.
Staffing is adequate but there has been some staff turnover and they sometimes use agency workers.
Whilst there had been some turnover of staff the service had a consistent staff team. The service sometimes used agency staff but always tried to use workers who knew and were known to the people using the service.
There is an activities programme with a range of options but no specialist or innovative approaches mentioned.
People were provided with a range of activities, according to their needs, abilities, health and preferences. The service continued to provide people with an activities programme which responded to their abilities, preferences, choices, moods and well-being.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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