Working at The Granleys
21 Griffiths Avenue, Cheltenham, GL51 7BE
Operated by Mrs Brenda Tapsell
17 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Strong infection control and a supportive team culture with good training, but managers missed gaps in staff background checks and fire records."
Safety & Risk
8/10
✓
2021 targeted insp: We were assured the service were following safe infection prevention and control procedures including PPE stations, testing, outbreak plan, zones and up-to-date policies.
Staff Culture
6/10
✓
Per 2017 comp insp: Staff said they felt supported and the registered manager was supportive and worked alongside them. They said, 'We work as a team' and 'Communication is really good between us.'
Staffing Levels
5/10
!
Per 2017 comp insp: People were supported by sufficient staff to meet their needs. Agency staff were not used and the staff team managed to cover for sickness or annual leave between them.
Training & Dev
6/10
✓
Per 2017 comp insp: New staff completed an induction programme which included the care certificate. Additional training was provided which related specifically to people's needs such as dementia awareness and epilepsy.
Management
4/10
!
Per 2017 comp insp: Quality assurance systems had not identified shortfalls such as gaps in staff pre-employment checks and fire system records between January and May 2017.
Programmes
6/10
✓
Per 2017 comp insp: People had access to a range of activities which reflected their lifestyles and interests including arts and crafts, outings to pub and shopping, church, pamper sessions, bingo, volunteering and swimming.
Points to consider
Bosses did not spot issues like missing records for staff background checks and delayed fire safety tests until inspectors pointed them out.
Per 2017 comp insp: the provider's quality assurance systems had not identified that some staff pre-employment checks had not always been recorded... Records for fire system checks had not been completed between January and May 2017
Staffing is adequate with no agency workers but some new staff hires were missing full background check records.
Per 2017 comp insp: there was no recorded evidence they had been consistently completed for all new staff. The representative of the provider said this would be addressed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews