Working at The Grange

They accepted someone from hospital who had tested positive for COVID knowing the risk to staff and residents.

We were not assured that people were being admitted into the service safely. Although the manager was aware of the protocol when admitting people... they were not happy to accept the person back into the home. The person was still accepted an unsafe discharge from the hospital which resulted in knowingly accepting a person who had tested positive for COVID-19. This put staff and people at risk.

Staff were not putting on and taking off protective gear the right way and throwing it away wrong.

We were not assured that staff were using PPE safely. We observed staff wearing PPE, however staff were not donning and doffing in a safe way. For example, staff were not disposing of used PPE in accordance with guidance.

Manager did not step up infection control checks during the pandemic so poor practices were missed.

The registered manager completed infection prevention control audits yearly. This had not been increased in response to the pandemic and, as a result some poor practices, had not been picked up.