Last updated: 9 February 2026
"Enough staff for calm care and positive teamwork culture, but no staff meetings or supervisions for months plus medicine storage and record-keeping issues."
discrepancies with stock control and medicine storage... Soiled laundry and clinical waste were not being stored and disposed of correctly or in a timely manner... discrepancies between the service's record keeping for accidents and incidents, those referred to safeguarding, and those required to be reported to the Care Quality Commission.
Staff report good teamwork... Staff felt supported by their managers... 'There's good communication.' 'I love working here.'
There were sufficient numbers of suitable staff to support people's care needs. Observations found care was provided in a calm and unhurried way.
not all staff members had received a recent supervision. It was noted though that all staff had started to receive regular supervisions since the appointment of the new deputy managers had commenced 3 months previously.
no staff meetings or staff supervisions for almost 6 months prior to the inspection; another staff member commented, 'Better if [registered] manager (was) here every day.'
Per 2022 comprehensive inspection: Staff consulted with people to plan activities they enjoyed, which included music therapy, having manicures and spending quality time with people talking to them.
Staff have not had meetings or supervisions for almost 6 months until recently
no staff meetings or staff supervisions for almost 6 months prior to the inspection
Medication storage has issues like no temperature checks and poor stock control
there was no temperature monitoring of the medicines room, stock control was not always evident, and there was no clear process for the disposal of those medicines which were no longer required
Accident records, safeguarding reports, and notifications do not match up with no learning from incidents
discrepancies between the service's record keeping for accidents and incidents, those referred to safeguarding, and those required to be reported to the Care Quality Commission... no evidence of learning from accidents and incidents
AI Generated
Last inspected: October 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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