Last updated: 10 February 2026
"Staff feel valued in a family-like culture with supportive managers and good training, but unclear staff retention and limited activity programmes hold it back."
Medicines were managed safely, and people received their medicines as prescribed. The provider had ensured systems were in place to keep people safe from abuse and harm.
One member of staff told us. “We can speak to the managers whenever we want, they always listen to us. We all want to give the best care we can, like a big family.”
Staff rotas showed there were sufficient numbers of suitably qualified and trained staff consistently deployed to fully meet people’s needs.
One member of staff told us, “Managers are very supportive and approachable, they have an open door policy. One carer has been supported to become a nurse, we are encouraged to do well.”
Staff praised the managers and told us they were approachable and listened to their views.
Staff supported people to attend external trips, for example to the museum and events in the local area. Staff told us about networking with the community to improve and grow local community relationships, such as visits from children from the local primary school.
Enough staff to meet needs without rushing, but no info on low staff turnover or agency use.
Staff rotas showed there were sufficient numbers of suitably qualified and trained staff consistently deployed to fully meet people’s needs.
Activities coordinator runs trips, school visits and events, but no specialist therapeutic programmes or innovations.
Staff supported people to attend external trips, for example to the museum and events in the local area. Staff told us about networking with the community to improve and grow local community relationships, such as visits from children from the local primary school.
AI Generated
Last inspected: October 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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