Last updated: 9 February 2026
"Staff feel valued like family with good training and activities, but managers fail to properly analyse accidents and falls to spot risks."
Accidents, incidents and falls were reported by staff, however they were not consistently reviewed by management. Audits of accidents, incidents and falls were not robust and failed to identify themes and trends to mitigate risk.
Per 2022 comprehensive inspection: Staff felt valued and supported by the registered manager and owner. A member of staff told us, 'I love working here, it feels like family. The registered manager and owner are approachable and supportive.'
Per 2022 comprehensive inspection: There were enough staff deployed to meet people's needs. The manager completed a dependency tool to identify the staffing required to meet individual's needs.
Per 2022 comprehensive inspection: Staff completed an induction programme, including working shifts with experienced staff, at the start of their employment as a care worker. Staff attended training and worked to achieve nationally recognised qualifications.
Leaders did not always complete a robust analysis of accidents, incidents or falls to identify themes or mitigate risk. The providers governance systems had not always picked up on risk or areas for improvement.
Per 2022 comprehensive inspection: People were supported to engage in preferred and familiar activities... activities... like cake making... scrapbooks of their life... playing tunes for other people in the home.
Managers do not properly analyze falls and accidents to spot patterns and prevent repeats, so you keep facing the same risks.
Leaders did not always complete a robust analysis of accidents, incidents or falls to identify themes or mitigate risk.
Risk assessments and care plans are not updated after falls or incidents, leaving you without current guidance on known dangers.
a person’s falls risk assessment had not been reviewed in 5 months despite them experiencing falls. People’s care plans and risk assessments had not always been reviewed following safety incidents.
Staffing is adequate to meet basic needs but nothing special, with no info on low agency use or stable teams.
Per 2022 comprehensive inspection: There were enough staff deployed to meet people's needs.
AI Generated
Last inspected: March 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp